. Identify (6) of Deming’s 14 Points for Management (pp. 28-32) that you believe are demonstrated in the organizational practices and employee behaviors of Bronson Methodist Hospital (BMH) [pp. 3-5]. For each Deming Point chosen, write at least one sentence describing the point in your own words and at least one additional sentence regarding how that point is demonstrated. State SPECIFIC CASE FACTS — not generalizations – to support your thoughts & maximize earning full point credit. (see attachments)
Describe a process with which you are familiar. List some factors that contribute to common cause variation. Cite some examples of special causes of variations.
Read Gerber Case (see attachment) Answer question: For each of the (6) TQ principles discussed in Chapter 1 (pp. 36-48), write at least one sentence regarding how that principle is demonstrated in the organizational practices and employee behaviors of Gerber. Use SPECIFIC CASE FACTS — not generalizations — to support your thoughts & maximize earning full point credit.
Answer question- What philosophical changes might be required to implement a Six sigma process in a hospital, government agency, or not-for-profit organization? Are they likely to be easy or difficult?
5.Read Case : Can Six Sigma Work in Health care?” (see attachment) answer questions A. What would be your agenda for this meeting? B.What questions would you need answered before proposing a Six Sigma implementation plan? C.How would you designan infrastructure to support Six Sigma at SLRMC?
How does DryMcDermott Petroleum Operations meet the expectations of its only customer, the Department of Energy? How does it exceed expectations?
Identify a customer-supplier relationship in which you are involved. How does it compare to the principles and practices of TQ relationships? In what specific ways could adopting some of the principles and practices discussed in this chapter improve this relationship?